SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is good already second such take
Not a good after praying the data, product based on the rain very nicer. Chunky and sewing is no more.
Excelentes luvas, e na medida certa! Superou minhas espectativas! Recomendo muito a compra!
Gloves went about 3 weeks (G. Ivanovo). In appearance without marriage. The size of the norms. I'll see how they're gonna behave. In general, I'm happy. Seller Thank you!
Zamovev 11.11, having denied in Ukraine 06.12. Locking rosemir XL on the plate of the store-"Sili Dobra". In the frosts, it is not possible to see viprovati, ale at 0 winter is not turned out, it is not cold in the hands, the smartphone on the net in in It has a legendary smell of "chime", rubber. Yak on me is not a day. I have a reception.
물건 잘 받았습니다 장갑이 얇은게 겨울용은 아닙니다 핸드폰 터치 잘 되네요
Wear Harness hand and adhesion is some falling but winter light sliding when it seemed along the shows.
good gloves
Excellent quality, everything corresponds to the description, with the store did not communicate, everything is OK.
Ordered on 13/11 and received on 6/12. Matches the pictures. Super, convenient to use GSM with thumb, index and major. They're hot. I have small hands and thin fingers the size S is perfect. Thank you to the store!
Заказывал L, подошли. Доставка 3 недели в Украину, материал приятный, с телефоном можно работать будучи в них. На морозе не теслил, думаю минус 5 максимум будут держать, дальше врятли.
Перчатки отличные, немного коротковатые, для тёплой зимы и осени пойдёт
Duge garnyi mitts. Shvidka delivery. Uncle.
Good quality, on the hand sits perfectly. Ordered 3 pairs size M, on the average male Palm came very well. I'll order more.
Мега быстрая доставка - неделя в Украину. Товаром полностью довольна. Соответствует размерной сетке в описании. Хорошее качество.
good quality
Excellent quality
Arrived as described in AD and requested, very good.
Looks very good
Product quality.
Very good product! Enjoyed. Now just use. Delivery very fast for br-SP
5+
As always at 5
Outstanding to buy, very cured
Good grasias I love it
muito boa luva bem acabada bem leve, recomendo
Excellent product quality, super recommend.
Very good
Super attentive, like others had done the order two pairs, A black and pink and talked with the store could send me a lilac in place of pink, because is the favorite color from my girlfriend, even more to buy it sent me a lilac, my girlfriend will love, recommend to everyone
All as in the description, the size is the same
Great product, recommend! I could only have order a size larger, as was snug but was my fault.
I recommend very good quality
Perfect. Very good MSM. Are good quality, very fluffy, you can use the phone without problem, including took these photos with the two gloves hands. Can buy, will not regret.
Just in time sent, because it is very cold in Netherlands.
product looks good & good quality.
Dlhý čas doručenia, CEZ 2 mesiace, kvalita Dobrá sedia výborne. Odporúčam.
.
OK Nice Thanks
ok
all good
good buyer
Nice gloves.
Gloves are cool, but for strong frosts will not work, in auto to-10 I think it will be normal. The main plus for me is to use the phone in them.
ok
Very good fit to my hand
Super size fair to my hand size and super warm perfect quality price
good quality.
ok,,5+
The product corresponds to its description.
OK, this is the second. I wear the first three years!