SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
recueved the package in 10 days... product description was on point
Everything's fine. Delivery is fast. The product fully corresponds to the description.
So good
Delivery is fast, everything is ok, i will order more, thank you to the store))
Excellent. Everything came in good condition and the memory works well.
Class!
Satisfied with my order
Did not check, not yet came all the spare parts, but the straps came intact, perhaps later i will add a tip. Ordered 2*8 gb 2400 mhz
Excellent Product, arrived exactly as expected. Well packed, sealed product. Excellent quality. RECOMMEND.
I come very fast, so far all right
Request received in 37 days, as specified and well packed.
Good store, very kind and punctual with the shipments, i will buy again. Recommended
I have not yet checked in the work, as i'm waiting for other parts.
Super
Very good quality, and good speed. I'll keep in touch, because i'll order another one, and for hp laptop
Everything is fine) only did not go to my computer
100% original HyperX. I have another own bought offline and they are the same. Works well, passed some tests and everything is fine
The parcel arrived on time, in the work until i checked, then i will add
Sent Fast, delivered super fast, quality super
OK
The shipment was quick. The product is well packed. That's exactly what I asked for. It works well.
Delivery shcha 2 weeks. norm.
Timing shit, for such money i expected more ...... In short, not worth it. Otherwise, everything was well sent delivered all the hood and in the original packaging.
Everything came. All ok
Great product, working properly. It has two XMP profiles, one 3000MHz and the other 3600MHz.
great
So far all right with the product, I recommend the purchase.
Product well packaged, sealed and, apparently, new. Arrived very fast in Curitiba PR and I was not taxed. I took a long time to assemble because I was waiting for other components, but it is working perfectly. I recommend it to everyone.
Seller instead of 2666, sent 3200. Works.
top
Excellent Product
The goods arrived a little with a delay but everything is in integrity. Seller recommend
Delivered quickly, boxes packed. Works effortlessly, but price = quality. I recommend it. Will Buy Again
Arrived on time I will test
I bought from him for the second time and he never disappointed me, especially in terms of delivery, very fast. I appreciate my thanks and respect to you
Excellent in terms of quality and delivery, there are no defects, many thanks to this store for his respectful service.
Everything is fine, I recommend the store
It was well packed, it came in time specified. Works without complaints yet.
She arrived on time. The order was packed well, but the plash was printed, which made it a little nervous. There was no external damage, so I connected it. Works yet without complaints.
Arrived early, not Fuu taxed and the product is exactly as described. VEI well packaged and sealed. Super recommend
110% recomendable
Oprah came to the Penza region in 25 days. On Ryzen 7 2700 it turned out to run at 3000 MHz, I will try to select timings, 3333 flies out when testing.
Everything is good. love it. No issues found yet
The memory is bought to replace a similar, but defective from juhor. Works great on declared timings at 3600.
Memory's great. Everything corresponds to the description, it works like a clock. Recommend.
It's been three and a half weeks. Operate on regular frequencies of 3200. Packed just fine.
Everything came, everything was fine, but it was a long time ago.
All Super
The goods are delivered, I did not try it in work, while I'm still waiting for the rest, everything looks new
Packing is different from original one. Without instructions and stickers inside. The modules themselves are determined correctly and the tests pass. It's OK for now.