SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I had trouble in my country, for taxes, otherwise everything's fine.
Good headphones! I didn't lose it! Both work, configured as in the reviews, consistently. In Nizhny Novgorod delivered quite quickly. Packed well. Description correspond. Thank you store!
Super sound and bass
4 stars, for the fact that the box came crumpled, the headphones are whole. Good not big, the sound is good, but not very loud, compared with the headphones of the husband bought for 300₽ they sound louder, by the way, the husband has a box although these are more expensive on a lot, sorry of course. In principle, in the ear sit normally touch, although my ears are small, but if there were even smaller it would be cool. P.s if I re-ordered headphones comparing for 300 which my husband and these for 1140, I would order myself for 300 and would not overpay.
Headphones have reached after a month of order, the package was well secured. Headphones work.
i Love these earphones, i generally use them during housework, generally i use one at a time white The second is charging do that i can hear my child. They charge fast, remember about cleaning them regularly with alcohol.
For this money, probably the best headphones. Seller recommend!
Good headphones for your money
Everything is fine, these are the second headphones. My wife liked it, she had to order it.
Good headphones, not loud, unfortunately
Not too loud but sound and bass in moderation, pleasant sound! But who listens to metal is certainly not so needed! and so they are good! And compact.
Second time I order! Everything is super!
Of the minuses only very long delivery
The sound is a bomb, there's nothing more to describe.
Everything came in excellent condition. The sound is just super for such money. Seller recommend
Headphones of the week after two delivered to Ukraine. In comparison with redmy, here is a beautiful bass, they perfectly listen to what Beethoven, what metal. But electronic music here just sounds divine. They are worth their money definitely. Seller recommend
❤My favorite haylou GT1 wireless headphones (Bluetooth 5.0) are of perfect quality.❤I paid for the order 27/09/2021 and 11/11/2021 received the parcel at Minsk Post (Republic of Belarus). The store is serious and reliable, the store service is at a high level. Track number was tracked. Packing: branded box. Color: Black. Equipment: headphones, charging case, three pairs of ear cups of different sizes, charging wire and instruction manual. Headphones are very comfortable, stylish and functional. The quality of the goods is 100% perfect. It is immediately visible that the thing is factory, without defects. Material: dense matte plastic with magnetic cover. Connection type: Bluetooth 5.0. Stereo sound in headphones is voluminous, loud and clear. The touch surface reacts to touch. I use headphones without a break of 4 hours, then return them to the case for automatic charging. I charge the case myself once a week. There is noise insulation, as well as protection against sweat and moisture. I recommend haylou official store and seller!
paquet écrasé mais accessoires ont l'air 9h.Plus de détails si problème.
Got there in two weeks. Sounds great! I recommend to buy!
Came in good form, clean, new, well packed. The input for charging is a little at an angle, not exactly included, and so everything is fine. Work.
I order these headphones for the second time! The first lost, very sorry .. I ordered more! Not bad goods .. Recommend .. Delivery fast! Delivered to the house for free!
They came in the wrong box in which I expected (I expected a square box like gt1pro) and came a little crumpled. Well, in general, the ears are very good for their money. Recommend
Headphones child liked, you can take. Shipping is relatively fast.
good
Headphones really liked his wife, she ordered. Packed very reliably, came to yanao quickly enough. Seller recommend.
How it is described in the publication.
по звуку сбалансированный чем gt 3. да и связь теряют поменьше.
Excellent sound inexpensive!
Headphones are beautiful, but there is one small but The cover of the case is plastic and it is easy to break down on this I recommend to buy directly to them a cover And so all the criteria are applied and good
The headphones came in 20 days, not much, but not much. The box was heavily crumpled, afraid that the goods were damaged, but everything was normal. The kit includes: headphones in the case, USB cable (very short), inserts and instructions in Japanese and English. Today, when listening, I noticed such a small kasiak, removed the left earpiece, tried to turn it off and did not help, put it in the case and got it it In general, the sound of the bomb, I recommend to buy)))
за такие деньги все круто, послушал немного, звучание понравилось, немного не хватает басов но не критично, подключились быстро, до Башкирии за 20 дней пришли
All OK
Все отлично, приятная упаковка , бокс и наушники выполнены хорошо, звук отличный . Хороший вариант за эти деньги.
Great headphones! The goods went three weeks before Minsk.
Quality is excellent
Headphones went for a month. The sound is excellent for this price tag. Order, you will not regret it for sure.
Excellent AUDIO quality
Thank you. Everyone's happy. Came quickly and connected too. Charged came.
Everything is super
We came before the deadline. Very good sound quality, almost the perfect balance of low and high frequencies, the delay of sound when watching the video is minimal (it is practically no). I advise you to buy. Thank you store.
Chic sound, finally ordered them and happy as an elephant, to the store Thank you, who loves a good sound, especially for such an amount, take will not regret
Headphones came without damage, thanks we will test!!
Товар пришел в течении двух недель до Кемерова. Наушники отправили быстро и трек все время отслеживался. Коробка пришла целая, сверху чуть чуть помятой. Сами наушники целые, в магнитном матовом кейсе, поэтому при использовании ненадолго остаются следы от пальцев. Сразу поменяла заводские амброшуры на те что были в комплекте, т.к. в ухе не держались. Сами наушники отлично работают и звучат. Тут жаловались на сенсор, но он не сверхчувствителен и не реагировал, когда попровляла наушники в ухе. Подключились по телефону очень быстро. Пришли заряженные на 80%. Я очень довольна, слушать музыку, смотреть сериалы и играть, одно удовольствие, т.к. хорошие верхние и средние частоты. Спасибо, продавца рекомендую!
Very good, came well packed! And are imperceptible in ear, not bother anything.
The goods came to Odessa in 25 days! And it's good). Everything came whole and in working conditions! The headphones were charged for 70% connected quickly and both working! Let's see how many are enough! In my ears sit not bad I like! About the sound, everything depends on the quality of the song itself or why you listen to music! As for me it was possible to add the volume a little). Yes, the case itself small thought will be more). As long as everything is normal! On autonomy has not yet checked) with pradovets did not communicate was not necessary! Sent fast!
Наушники приехали целые, коробка слегка помята. Звук отличный, качественный, бас достойный, своих денег однозначно стоят, компактные. Я доволен. Продавец отправил быстро шли месяц. Продавцу спасибо.
Headphones came in a Penza for 16 days. Packing crumpled (Hi-Mail Russia), headphones whole, work. Loud, keep about 4 hours. Basuli average, even slightly worse than JBL for 700 rubles. But, the purchase is satisfied, thank you to the store.
The parcel came to Kemerovo in two weeks. Headphones are just class! Yes, for such a price! I took my daughter, she is delighted! Seller and product boldly recommend!!!
Product quickly came to Brazil, but the office took delivery, very good, excellent audio quality and muffles very well external sound, besides being comfortable although with rubber band
At this store I take the fifth set of headphones, everything is OK, for my money top