SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At this store I take the fifth set of headphones, everything is OK, for my money top
Everything has come, it works well
Good price business Okey
Play Great... Fast shipping.
Výborný Zvuk and skvelý dosah. My niceboye občas vypadávajú, here som nezaznamenal žiadne výpadky Áno CEZ Dve chamber CCA 7 metrov. Môžem Len odporučiť. Zásielka prišla nepoškodena and good zabalená.
The headphones arrived during. The quality is excellent. Recommend
Everything is fine
Excellent product. It arrived in perfect condition (well packed) and within the delivery time offered. The product is identical to as shown in the photos. I 've already tried it, and I realize it's a very good product. Seller recommended. I'll buy more again. An affectionate greeting from Peru.
Headphones are good, came quickly
Exelent product
Headphones are working, the sound is not bad, loud, the sensor works well. In the ear lie comfortable. The phone is without problems, the range of the Bluetooth is up to 5 meters.
Still adapting but émuito good
Arrived very fast
Headphones top reached in 2 weeks pradovets answered SMS recommend!
Good headphones.
I ordered this product for the second time. That shows how good this product must be. And this time around it came in half the time as compared to the first time.
Recebi em perfeito estado
The best in that price range. Accurate bass and great battery.
All at the highest level, work flawlessly! Recommend!!
They arrived in time. All right, you hear good too. Although the sound will be able to improve. But they're fine!
Покупал сыну в подарок - ему нравится. Чутка большеваты сами "фасолины", но это не главное. 4 звезды за долгую доставку.
Well this week could borrow again and the work
As the store pointed out. The sound is good volumetric, the microphone is so-so.
Delivery because of the holidays 2 month, packing normal, Box slightly crumpled, box unopened, on the terminals of the headphones, the film (on the complete set is all good. Headphones work sound good, price-quality chic.
All norms, everything works
The sound is chic, Bass is present, the microphone is excellent. For such a price is just something
Very cool headphones. Sound quality and volume at the level. Recommend.
Already on the 3rd time I order headphones-at the beginning of myself, then my wife, and finally my sister as a gift, and very pleased. My headphones have been for about 8 months and there are no complaints, except for the membranes (protective nets) inside the earphone-peeled off. In general, I'm happy, I recommend!
The order came to the RB in two months. The parcel was tracked to its destination. The goods came whole, without damage. The sound in the headphones is good. Complete set: instruction on use, inserts, USB-wire well, and the headphones themselves in the case. Thank you store!
Sound quality for 3 + expected more
We got busted but connected. All Super
Пришло быстро, все работает.
Very beautiful, great sound
It came for 24 bottoms, everything is fine, but in my opinion not very loud.
Headphones are excellent. Of the shortcomings: sometimes lose touch, the case is slippery, the case is necessary, the box was crumpled, but the headphones did not suffer.
5*****5+
Super happy with the products;; perfect
All very good. Arrived muiiiiito earlier than expected and the product is very good.
Headphones norms for their money, nothing more and do not say anything. You need to get used to touch control for a while. From time to time, the headphones fall off each other if there are power lines or wire lines in proximity. But for such money from them to demand something more stupid. The sound itself is just norms.
They sound from the carajooo!
It's been over a month. Track tracked. Packed in a small layer of pupyrka, the box partially crumpled, but the headphones like whole. Headphones and cases came charged at 2/3. Workers. As they will show themselves in operation-we will see.
Chegou certinho, bem embalado e lacrado. Recomendo.
The order received exactly one month later, the track was tracked, the purchase is still happy. Bass strong enough, sound normal, microphone to answer calls, also suitable. It is controlled by pressing on the headphones.
Headphones came quickly, there are no complaints about the quality, everything is like, thank you! With the store did not communicate
Third headphones, as always excellent
Awesome ears: compact, cheap and with good sound. That's why I took them. Most other TWS are huge bursts in the ears, which when wearing a cap over the headphones make Frankenstein of you. The same ears under the cap almost not noticeable, and there are no huge flashing diodes that interfere with the whole street at night like blinks, as it happens in 90% ears. In short, take it will not regret.
Headphones are good!
Delivery on time, product as pictured, excellent sound
Excelente
Delivered in two weeks to St. Petersburg. Packing is whole, headphones work. I advise the store!