SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping about 20 days. Apparently, this device has a special place for installation in Viomi refrigerators, but it does not interfere with putting it in any other refrigerator) I glued on the wall on a thick rubber double adhesive tape. Be sure to be thick so that the holes on the back of the device remain open. The smell of mustard from the device is not strong, and quite pleasant, but it is felt only if you breathe through it) so the smell in the refrigerator will not be.
As described,
all ok
The freshener arrived 10 days before St. Petersburg. It is difficult to say by efficiency, never used such things, but odors adsorb-this is for sure. Not completely, it smells a little chemically
Good
Where to install this filter in the refrigerator?
very good
Product as described...
Come, put it in the refrigerator, let's see.
super
Super
I'm very satisfied
thanks.
It was a little less than a month, came in a box, we'll look at it!
Good thing
Has a thread (seen on certain refrigerators can be put in front of the fan, alas, not in liebherr) otherwise it is simply fashionable to put in the corner, as recommended by the manufacturer. Exudes the smell of horseradish, very strong, and mustard, but the manufacturer indicates that it is normal. Let's see.
Good thing. Enough for half a year. I take not the first time.
All was ok...
Track served, everything is fine, it's time
Excellent acquisition. Placed at the duct. There was no smell, bought for the sake of storing vegetables and fruits.
Excelent.
All as in the description, excellent!
Super. Thank you
Designed for the refrigerator viyomi, in the usual does not twist and throws on the shelf. Designed for a unit of 80-100 liters. In our 700 is not very relevant. Add the feedback later.
Everything works. It took a very long time. The store is decent!
Removes odors from the fridge and keeps food fresh
There's nothing to say yet. Put it in the fridge.
very fast !!! :O
5+
Great it is the 3th that I buy. Im so happy
Great product!
Thank you
The product came a whole, the track is not tracked but the store gave a new track number and everything became normal, for which he thanks, promptly answers, i recommend the seller!
ok
All ok!
It seems that this is a detail of a specific refrigerator, that is, a filter. And that it just put in the refrigerator and everything will be fine for any divorce)
Excellent
Looks cool) how will it work Let's see)
Without Mustard at first and then neutralizes odors in the fridge
very fast delivery, perfect quality, fair merchant.
I buy the third time. Note that this is for xiaomi refrigerators, i do not have it. Just opening the holes with a needle and put in the pocket of the refrigerator. In the envy of the volume determine the number of holes. Handmade)
Shipping fast four.
Delivery to moscow about a month. It gives the impression of a quality thing.
All okej
unexpected delivery just took only two week to arrived on my door in malaysia. great product functioning well as advertised
Good quality!
You're good. Smells eliminate normally.
I got there fast. Smells bad. At the expense of efficiency, we'll see, fig knows how to assess its usefulness. My wife said i bought it.
Packed normally, i hope will last long and dignified. It seems original, but on the old on the inside there was a viomi marking inside qr code and hieroglyph.
Great thing, i'll take more