SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product in good condition, shipping in 15 days from your purchase.
good
Very good product, it's already the second i buy and it works great. I'm here fast!!!!
Quickly sent, quickly arrived. Good packaging, looks good, how it works is still unclear. Thank you store!
Delivery is fast. Looks normal.
Norms filter. Framed to the air duct of the usual nofrost refrigerator. At first it smelled like mustard. Then the smells disappeared.
Very sharp smell after unpacking.
The shipment is not the fastest, The item arrived after 23 days, I will check later how useful it is.
Good quality products, fast shipping, recommended store!
Thanks, seriozen shop
Item as pictured / described.
work good thanks
Exact product description takes a couple of days of use i have had no problems
Everything came very quickly. I advise this store.
Fixed on the wall of the refrigerator on double-sided tape. After opening the seal, the smell from the device is very similar to the smell of mustard... maybe just a tube of mustard keep in the refrigerator open and unnecessary odors will not be)
Everything is super, packed true in a pocket and a little rushed packing. But the quality does not affect
Ordered on the advice of friends. How it works i do not know)
This is a replacement filter for xiaomi viomi refrigerators, so there is no fastening. Glue to the walls, will not work, need clearance and flows. Delivery is fast, the goods are quality, the store is reliable.
I got it, put it in the refrigerator, see what will be...
In fact, i did not understand whether the filter works or not, like smells in the refrigerator is not
As always very fast
At 100% it clearly does not mask odors. But with him clearly better than without him
Work perfect!
Not suitable for our refrigerators. The store should warn that in our refrigerators it is not attached and simply put on the shelf
Works, and the refrigerator smell disappeared completely. When unpacking, it does not smell very nice, but does not affect the work.
think it works
na
Ok
Fast shipping. Accordingly description.
It is not clear how effective this is
To lithuania shipping very fast
Good thing, yes it's not for all refrigerators .... but i partially approached.
Fast shipping, trustable store, i recommend.
Excellent
It is a pity in the kit does not go to what to attach. Two-sided does not hold unfortunately, but the work seems to perform.
The filter came! Works, unpleasant smells in the refrigerator disappeared. Thank you store for shipping!
Super
I recommend the dealer. I got it delivered intact.
I am satisfied with everything as described. I recommend 100% trust.
I order the second such thing. the first almost a year. there is no smell in the refrigerator. i recommend!
Thanks!
I have waited about 3 weeks to be sure. Day by day bad smell disappeared. Every refrigerator must have 1.
Came quickly, the product fully corresponds to the description
Excellent filter fully corresponds to the description, sent on the day of order, delivered quickly, store service at altitude, the store responsive sent quality goods by good mail, for a month of finding the filter in the refrigerator exclusively positive emotions, previously, finding any of these filters effect did not give only the transfer of money, boldly order this filter, its money is worth and justifies.
Sending and shipping is very fast, sent day to day, arrived in 10 days. The smell remover itself is made qualitatively, but here with the fastening of incomprehensible, it seems to be magnetic, but not. Most likely should be attached to the body, but the body itself is not. There are antennae on the back, just for this and the inscriptions on the front side "open-closed", comes without it. How to cope with the functionality is not yet clear.
Until i know, only glue on the tape to the top, how it will work i do not know yet
Quickly sent and quickly came. Sellers with the best rating send longer and deliver too.
I don't understand, but i think it works...
Norms
It came intact, the factory seal was not opened. Not yet installed. I'll sign it later.