SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product, super fast delivery 100% recommended
Delivery was fast to the UK (around 10 days). The Wowpen performs well and the magnetic screw bits and holder are great quality!
In appearance qualitatively, inserted the batteries all works, in fact, until I checked, as for the bit, visually, I did not really like the quality, as they will not show themselves.
Very happy with my purchase, which arrived more more quickly than expected.
Great little tool, will definitely come in handy
As described. All good
Good materials and very comfortable
I have not used it yet, but it looks and works (idle) well.
good smart product it is. sell more and get success
Unscrewed my phone, a couple of disk drives - EVERYTHING! Seems to work just great and the quality feels good. VERY HAPPY!
I thought on the battery, and it's 2 haaa
Delivery two weeks to Kemerovo. The box is whole, not even crumpled. Includes a pouch for storage.
Works well
It's OK, as expected. The only drawback, the torque is weak of course, on tight twisted screws most likely will not pull
It took almost a month to arrive, but everything's alright. The quality is good and package is in a perfect condition
I'm happy with everyone. Advise. Siomi quality
super
Expected more power. However, you can turn off the stubborn screw and turn on the screwdriver quickly. The set is happy. The bits are strong.
Everything works!
Cool thing!
Perfect tool one thing could be change: battery type all rest are Perfect.
Cool. It will be necessary to try-will the self-tapping on 80)))
Ultrafast delivery. Good Seller
At last normal is suitable for small things, I'm absolutely glad that I bought it. Miracle. On Hurray coped with the laptop.
Works well
Everything is good, convenient and functional
It came very quickly. Already tried, I thought that the rotation would be slower. I disassembled the mouse-everything is fine!
All OK. Recommend
its good
good ,
Excellent!
Powered by two AAA batteries.
Works fine but batteries need to be fully charged. So far so good.
Article well arrived, in accordance with the description. Now it remains to be seen at the longevity level. But for the moment satisfied.
Screwdriver super fast shipment-recommended!
Good precision screwdriver. Slight looseness in bit socket
Beautiful, comfortable body. Steel bits. Everything is competent and convenient. At the effort you help, then it turns itself. On batteries, which is clever. Got there quickly.
au top
Perfect.
Ok
Normal, weak of course, but for small works will go. Thank you...
It came to the CFO in 10 days. Packed normally, the screwdriver works, the power is small, but it's a screwdriver, not a tool
Until I tried no batteries now, but I think everything will be good!
Cosplay party good
A little big in view of the performance, but very practical
Twists turns well, you can disassemble the laptop!
For household use is a very good option, works on two мизинчиковых batteries, the set of nozzles is optimal, you can also twist the frame of the glasses and disassemble the phone. Torque is certainly not like a screwdriver, but this is not required for small work, delivery for 2 weeks in Volgograd.
Cool Stuff
Thank you very much!!!
absolutamente perfeito, obrigado a loja e o vendedor pelo otimo produto, recomendo a todos! absolutely perfect, thanks to the store and the store for the great product, I recommend it to everyone!