SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works very well with smart life and alexa and is set up in 5 minutes, it is small and discreet, so all great.
Great product, fast delivery, in Italy in 4 weeks
Excellent Product recommend to everyone!!! Really works very well with Alexa and my Samsung Smart TV!!!
bom
Great product, like too. Just not work 433 MHz, but was already aware of.
good product quality th
Va genial!!!
All ok
Alice works great.
Great Producer All OK arrived fast
Works perfect with diferent IR equipments
It counts a little to pair it but to Gamal all right, product very good the bad is shipping, over a month and a half
Item received ....Honest store A++
Quality of Life
Everything works
Arrived right, well Balado and fast. Material very good
I came full as it was in the description, and I came very fast. Excellent shipping service
Item very well packed satisfied
I know the product line of this brand, I have only test it, everyway will work fine. I will give you News afterwards.
Nice product
Great
I arrive sooner than expected but excellent
Works brilliantly with Panasonic tv and aircon. Alexa works well.
Excellent product but you should have direct access from the home screen. Because it's very annoying to open the app after sectioning control
Very good product
ok
Cool thing Works fine
thanks
fast shipping and well packed but didn't try yet
Well reçu
Very nice working good
Very good add-on for alexa
Thanks!
The order did not reach me.
Very easy to use handles 3 devices
Good. Working properly.
Good product, however difficult and impossible aparelhar certain devices (audio and TV box). Despite following the rule and instructions could not pairing. But give 4 stars because got most of devices and with assistance of Google Home…
Arrived in time set the same as the description now it I try and see if it works
Not me was delivered the product more am happy with the transaction
Very good, recommend
nice
It works well, integrates perfectly with Alexa, although it says it's just with the app of yours, tb works smoothly with smart life and is quite small in size
All smooth, works with Google Home Mini
Good product
Very good, recrecomendo. Works flawlessly I am very satisfied with the speed and the product.
Quality item, fast shipping, good store.
I'm not able to configure it is recognized by the App but setting up with the controller I haven't been able to, I'll keep trying
It works perfectly.
Works :)
Excellent.