SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works very well with all IR devices
ótimo
수고하세요
same!
muito bom o produto chegou ate antes do plazo
Sesuai pesanan
perfecto, aunq algunos aire acondicionado, no lo detecte y solo funcione el boton para apagar
Хорошие устройства. Заказываю не в первый раз. Спасибо продавцу.
Excelente. Sencillo de configurar con Smart Life y ofrece muchas posibilidades de funcionamiento integrándolo con Alexa o Google Home. No hay aparato que se le resista, además tiene muy buen alcance.
Great Product
Everything perfect, very light
The product was received, very well packed. It's very elegant. I'll prove it coming home. Thank you for being so communicative.
It came quickly. Hrosho's packed. I haven't checked yet.
Lo cogí porque en la descripción dan a entender que se pueden configurar comandos complejos, pero no es más que otra estafa. No hay diferencia con los demás productos de la competencia.
Top
ok
works perfect. nice looking packaging, really professional.
excelente equipo, llego antes que otros pedidos que hice con otros proveedores. super protegido dentro del envoltorio.
No use. I'm staying later.
Received a completely different, but the store was very honest, and had the refund. Thank you
verry good
Product great
Good
Still not tested, but arrived perfectly packed and intact.
everything is ok. recommend this product and store.
Everything perfect
work fine , fast delivery thank you
Great product !
The product Super checked works everything is fine!
very well packed
Perfect, it fulfills its function
All right, perfect.
An outstanding product, the one that still doesn't work is because he doesn't know how to set up, the device catches all infrared devices because it learns from your remote control, so it controls everything absolutely, its integration with Alexa through Smart Life is spectacular, A product of 10. Perfect packaging impossible to damage the product, fast shipping. Totally recommended, it's more I'll buy another one.
works great
Works well
Arrived very fast. I will make notification again when I make installation. Nice gazet
Product beautiful, great quality, very attentive. I am very satisfied.
Today Received at EMS post from you. There is no damage to the packaging and the goods. There are no complaints about delivery, quality and quantity. Everything is fine! Thank you very much! Dear friends! RC. Together we will win!
Fast shipment, product as described, works well. Thank you!
Everything is customized and working
Cool
Product quality and good workmanship. Has a good range.
Works well, knows pretty much any common brand, also with Alexa flawlessly to use
Very useful thing, I will take it to all rooms. You can configure automation on different events, up to the temperature on the street (according to the weather forecast) and turn on air conditioning or TV.
Although it cost to work, but it works very well
Everything great
The order arrived great with a little delay but everything great both the packaging and the product that works great and meet all expectations.
Quick at COVID19 time! It works perfectly with Siri, but you have to manually program it for Siri to understand! It supports Alexa simultaneously that Siri, replaces photo controls!
refund received
Works very well with Tuya. WITH Alexa not necessarily always all command sa realized but it rather wine Amazon. Recommend