SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived very fast. I will make notification again when I make installation. Nice gazet
Product beautiful, great quality, very attentive. I am very satisfied.
Today Received at EMS post from you. There is no damage to the packaging and the goods. There are no complaints about delivery, quality and quantity. Everything is fine! Thank you very much! Dear friends! RC. Together we will win!
Fast shipment, product as described, works well. Thank you!
Everything is customized and working
Cool
Product quality and good workmanship. Has a good range.
Works well, knows pretty much any common brand, also with Alexa flawlessly to use
Very useful thing, I will take it to all rooms. You can configure automation on different events, up to the temperature on the street (according to the weather forecast) and turn on air conditioning or TV.
Although it cost to work, but it works very well
Everything great
The order arrived great with a little delay but everything great both the packaging and the product that works great and meet all expectations.
Quick at COVID19 time! It works perfectly with Siri, but you have to manually program it for Siri to understand! It supports Alexa simultaneously that Siri, replaces photo controls!
refund received
Works very well with Tuya. WITH Alexa not necessarily always all command sa realized but it rather wine Amazon. Recommend
It had already purchased un'altro that works perfectly. This is for a friend of mine that you should still try. Null'altro exceptionable..
ok
He didn't come, but I got my money back.
Product described in the same site Excellent
very fast delivery thnx
good vendor and excellent product, thanks
All ok
Wonderful. Worth
Buy a Broadlink and it didn't work, there was no way to match it, however, this one matched smoothly to the first one, works well with Alexa, troubleshooting Sony Bravia 2015 and General air conditioning, I recommend your purchase
Product meets specifications, works well
I haven't tried it, but it comes very well packaged.
good
Great product
A good thing, ends up with TVs and condeas, even made friends with Alice
Works well as manual glass this is so small safe threshold Shipping month jams
ok
Received as announcement
Excelente
Came fast, thanks
Excellent I recommend it as described in the publication
Perfect We recommend this store with 5 big stars 100 procent trusted seller *****
good Controller. but he can't controll my room light. oh come ooooon!!
All ecellent, I recommend 100% to the store
Works. Connection via app is easy. Control can not all, the base support devices is small. Training on the instructions of 4 consoles-unsuccessfully. Smart from LG only two buttons, even the power button does not support. The idea is cool, the implementation is terrible.
Arrived, works perfectly with Alexa!
I haven't figured out how it works yet, but it works. Finds remotes, you can switch TV. and air conditioning by phone. But then it turns off. Comes with English manual and micro USB cord for charging. In appearance, a quality thing. Delivery is fast.
very good product
I am happy it works good
It meets the characteristics indicated in the notice
It works perfectly, the only thing I 've set up with the Smart Life App. With his, he gave me trouble and I didn't get it. Very easy following the steps. I 've managed to handle the air conditioning out of the house. I 've been looking for something like that for some time. He sent fast.
Everything works fine thank you very much to the store!
The packed very well, arrived much earlier than expected, with the service I am very happy, I haven't tried the product yet.
Love it
As description. Works well with several remote controls. All ok
Ok. It took a little while to get there, I'm just gonna try it out and leave additional comments