SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Where does the second antenna go? If it’s just a replacement, than what’s the difference between the two antennas?
evry think is okay it came for 13 days fast and good store
I arrive in two weeks. Quickly!
Great little gadget!
best
Got what I wanted, you can check your network for vulnerability)))
It is original and really works well. Deauth all the wireless network in the range. though the range is not good but with the 2 db attached antenna, you can gather more access points nearby. We can analyze packets on any specific channels. Gadget is worth the money.
Very good product
All the norms of the father, everything came to pass.
Everything works!
Perfect, received complete, mounted, and works very well.
The clock has arrived, there are no problems with customs in the Russian Federation, packed qualitatively, the clock is very cool, very well collected, no comments. In the complete set of 2 antennas, everything works flawlessly except that the antenna is very uncomfortable to insert but, the clock is also not fashion) satisfied with more than, the store recommend unequivocally!
Thank you
Great store, fast delivery, good communication A+++
Everything is fine, the clock works fine.
Delivery 2 more weeks, the packaging is good, when using sometimes the wheel is jammed, but it's me handshake. working hours, Topchik
Come pre-assembled and pre-flashed. Works nearly out-of-the-box. No paper manual, but with watching the youtube video gives enough explanation. Also a Github with open-source software being developed, and tutorials if you want to flash it yourself.
Good product. Do his job.
Firmware is, 2 antennas are included!
Fantastic items & Top Rated Seller
Package delivered on time. prodovtsa recommend
As a gift the store put the antenna
The clock came quickly, in a beautiful box. I ordered my son as a gift. He is very pleased, he really liked it. Thank you to the store.
Was a week for scheduled delivery already supplied, beautifully packaged
Works as advertised. Included antenna greatly improves the range.
Watch
Everything is fine only the antenna is not inserted!
very good
loving it.great gift
The product came well-packaged, and it also comes with a charger and an antenna Here's my review after using it for 2 days: 1. LED, Flashlight works fine 2. Actually everything works 3. I accidentally break it for whatever reason, but I fixed it after like hours (make sure you know what you're doing and have done your research first before ordering this!)
Shipped quick. Haven’t got to mess around with it yet. In a simply plastic box.
Excellent product. Delivers what it promises.
same as description, thanks
This device is a lot of fun
m
The watch is good, but the design of the case is different from the declared
Got everything right, came very well packed and arrived fast. The box it comes is very beautiful and good quality, was very happy.
Completely working device, its network has successfully tested, quite a little crumpled box, complete with a small instruction. In terms of testing WiFi networks I recommend.
Everything is OK!. Seller recommend. But the delivery was about a month, debt, but this harassment to politicians, not to the store.
Works very well and fast delivery. Thank you
The order came quickly the box was crumpled but with the clock everything was okay I advise you to order here;) The clock works properly and as it should
Complies with the description. Thank you
Great device, arrived in elegant box with foam pad, excellent packaging!
Thanks
Turn on. Network in house found, more not tested.
will need to test further on my network. so far so good.
It works perfectly.
It took a long time to get there I had trouble with the parcel but I'm here
Great thing! Very quickly delivered.
Good store fast and very good also