SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I buy the second time, everything is super.
A good bulb, already several in the house of such. Everything works, with the app
works perfectly
Very good!
Perfecto
Perfect, fast delivery
אחלה מנורה.
ok
Produto chegou perfeitamente, funcionando normalmente e conforme a descrição. Estou satisfeito.
todo bien embalado llegó en dos semanas app (antes de tiempo) una muy buena compra ,lo recomiendo
Спасибо как всегда всё отлично
awesome quality products
Excellent!
Ok
In St. Petersburg came in 3 weeks! Works as it should! In general, I recommend the store!
really liked, recommend to everyone !!
As always perfect
Excellent lamp, would be 300 rubles for cheaper would take a dozen.
Everything works, as stated by the manufacturer)
Works perfect with xiaomi home application, can be programmed by hours,
Everything works properly.
In general, everything is not bad, but the app on the phone does not work, it is necessary to manage through Alice. The level of light changes, I'm happy.
Ok
I took the same lamps a few years ago. Shines almost the same as old, very slightly subjectively brighter. No connection and automation problems. The store is proven and reliable.
Good lamp! Integrated it into the home assistant, it all works-adjustable brightness and color temperature, all except scenarios. I haven't figured them out yet. The store sent the order quickly, the track was tracked, the parcel arrived quickly. Seller thanks! I recommend to everyone!
Fast delivery to St. Petersburg, thank you!
Great bulbs.
The lamps are here, they work. Until I set up, without setting shine with white light. Before setting up, you need to reset them to factory settings. To do this, 5 times to turn on and off the switch, holding in each position for 2-3 seconds. Once the settings are reset, the lamp will start flashing in different color. You can
Everything is fine, it works, it ends, in the application region China
All as in the photo
All ok
Loved the product arrived all right
its fookin' bright
As per. Works perfectly with the Xiaomi Home applicarion.
Perfect! Beautiful colors, allows to make mood lighting. We can also group the lamps
Arrived fast, about 15 days without fee. Works with Alexa, color change with voice command.
works perfect wia "Yeelight" lamp) thank you
The bulb connected to the WiFi immediately, switching fast. Arrived in less than a month in Kazakhstan, in a crumpled package, but not damaged.
He arrived fast
A ++
Super but need necessarily router
Perfect.
Great product. I love the lamps, will buy more.
Great product
perecta
Delivered 2 weeks after order. Everything works great.
Everything works, with the application MiHome did not work, I use through Yeelight With the store did not communicate Delivered quickly
For the second time I order. Everything is fine!
Fast delivery and meet the Q promise, good product.
It's simple, great lamp, great manufacturer, thank you.