SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-20 Business days
Canada, Europe	10-20 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of techoio.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

R***r

22 Sep 2021

Verified Buyer

I got my goods, it works fine. Thank you

S***v

Всё пришло быстро спасибо

A***y

Доставили за 25 дня в сборной посылке. Нормальный рабочий кабель.

A***i

21 Sep 2021

I received them today and they correspond to the description. this is the second time am ordering from this store, I am satisfied with my purchase. I recommend the seller and the product

V***v

Well done!

I received everything quickly, I recommend the store.

M***v

20 Sep 2021

Good shoelaces

Class, I'm happy with the long and holds well

V***s

The alien is very fast

A***o

The plug is not like in the picture, long.

A***v

The goods are excellent, everything has come. Seller recommend!!!

It's OK. Buy, works, the goods are completely in the photo.

S***n

It came quickly everything works.

Customer

Compatible with description

X***x

9 Feb 2021

Кабель шёл долго. Качество хорошее, заряжает быстро. Постоянно забываю магнитную часть, которая вставляется в телефон

Спасибо большое очень быстро пришло советую продовца

O***n

It came quickly, everything works.

V***r

It's been a long time. They work well.

D***v

Norms

P***k

USB input well holds, not dropped. Cable not przerywa, well loading and cool swieci when it is connected to the current.

N***n

Everything works. Recommend

A***a

Delivery PPC what a long time, like a bag went. The store himself extended the protection, the quality of the fire. The product corresponds to the description. Took for 128R

Excellent device. Thanks!

G***o

T***a

Works fine!!!! I'm happy, the parcel reached 19 days

8***r

All as described only for a long time

O***v

The plug came in about a month. With the store did not communicate, but sent the goods quickly enough-one day after payment. 4 stars because the iPhone did not work, but in Chinese headphones with a Jack from iPhone everything works.

Everything is fine... Delivery month

The goods took a long time. but it works.

It came very quickly and most importantly everything works.

A***n

8 Jan 2021

Got it, thanks!)))

Y***g

good

O***w

Delivery is fast, the thing is very convenient.

J***e

75 days approx to arrive in Chile. But i arrive well, and it works well

J***n

Fast shipment. Produc as described visually good qualitty build, Quick management from store. All in all very happy with that purchase.

R***n

Goods as described. .. Goods unless I by the packaging can see... .. Well packed. .. Looks very good… Recommend the goods optically, acoustic and the store. .. As it previously objectionable gives no reason! Top!

Goods as described. .. Goods unless I by the packaging can see. Well packed.… Looks very good… Recommend the goods visually, and the store. .. As it previously objectionable gives no reason! Top!

It's been a long time.

O***T

Charges normally, the difference between charging the native wire and this was not noticed. Data does not transmit

Товар не был доставлен

Very good qwalte

S***s

nice.

Delivery was long, about a month. The chip in the charging socket of the smartphone is held firmly. The magnet on the wire is good! The backlight works. In general I recommend