We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product and arrived before the set date!
Fast shipping to BOLIVIA
It works only when connected to the sector. So it is powered not to exhaust the battery of the iPad or tablet or Mac.
Came in a good package, works fine. Recommended by a friend who works with him for a long time
Is very good
Today I tested for Samsung S21. Everything works fine, the VGA monitor also connects, you need to power.
not tested it yet
Samsung DeX works on the s8plus phone
Excellent, as always with Ugreen products.
It came quickly enough, it works quickly, the packaging is decent.
Works great. Premium look and compact. Highly recommended!
Everything works. Delivered quickly. Recommend buying.
MacBook M1, отлично !!! Доставка до квартиры заняла 3 дня.
Just received, is amazing the workmanship and quality. Highly recommend for anyone to use more of a screen on Mac M1.
all ok!!
The best adapter, allows me to connect a second additional screen, which greatly facilitates my work
Delivery was fast, item arrived well protected. I am not able to test the dock since my computer has broken down since...
Ótimo produto
Coupled with HP Spectre x360 14ea-0xxxx/Windows 10, just plug with no need to install something manually. Haven't tried to use several ports simultaneously, will update later.
This product was very quickly sent by the store, and I received, the track number was tracked at all stages and allowed to know every movement of the parcel. The product itself came in full set (even the instruction is available), sealed, in perfect condition. I took the most possible modification. Using the goods I can say one thing-the goods are beautiful. The truth before buying better specify on the Internet the ability to transfer your device images through USB-C connector, in my case-since this possibility is supported, then it works. All USB connectors-work, and memory cards-read, RJ45 and charging through this adapter-work. Seller well done)
Love the look of it. Bought it cause I need ethernet on my M1 Mac. Works very well
좋은 제품 감사합니다.
The finish is very beautiful and neat. It is smaller than imagined, it literally in hand, for those who need take the laptop from one place to another, fits perfectly in a pockets backpack without big volume. Something that was kinda obvious, but not noticed, is that it uses a cable USB type C, can use in various models of mobile phones, which turns into a micro pc, something very interesting, but is not compatible with larger models or older laptops and PCs, Even using a adapter, some product functions are limited. However, was very satisfied with the purchase and if your case to use in a cell to allow transfer files with a pen drive or SD card, even connect to phone a mouse and keyboard and plug into a monitor, pays enough.
Ugreen The Best!!!!
Quality goods. Tried via HDMI to connect to the monitor phone Huawei P30 pro, also connected the mouse with the keyboard, everything works. With a laptop, too, there are no problems. Only quickly heats up.
Delivery by mail two weeks to Moscow. The device is good, you can include a bunch of things in it. I bought my wife to a new laptop that will release a standard USB port. But there is a drawback-it is heated when working. I did not communicate with the store.
Everything is OK! Thank You!
As always, ugreen goods at altitude! Deliver quickly, quality goods. Thank you store!
Confirm announced.
All good, thank you. Ugreen is always reliable and good quality. Szuper termék, megbízható, mint az összes Ugreen termék.
The order came quickly, fully corresponds to the description
Excellent. Works as advertised
Works well with new Macbook
love it. thanks.
Delivery fast in the five. The docking station corresponds to the description. With Samsung Note 8 has earned without problems. Everything is fine.
Good!
GOOD
The product arrived quickly. However, the packaging is too lax. The product is in good condition.
Действительно маленький по размерам. Очень удобно, как мне кажется. На HP Probook 430 G6 HDMI, usb, rj45 работают. MixroSD и vga не проверял, но думаю тоже будут работать. Дошло быстро со склада из РФ. Получил 5 января от курьера. Ярославль.
I tried to connect the monitor-it connects my laptop and there only 1 monitor can be connected. With this device-2 monitor in expansion mode. Let's see what happens if 2 monitors connect to 2 connectors in this device...
I m very satisfied Thanks
In work did not check
The docking station is working. Until they checked all the connectors. We'll watch how it works next. It's fine for now. Thanks for ordering.
Great quality product! Works amazing
In general, everyone is happy, the only thing that has not been able to connect a microSD flash drive)
It's OK!
Item as described. Very happy with the purchase.
All cool works, but rozgrzewa the station using laptop power adapter by station.
Arrived in 20 days, still not assessed. No fees.
It's been a month. Packed in simple package. Done qualitatively. Checked only charging, works fine. Put a tie for wires as a gift.