We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great docking station! Good workmanship, decent packaging. I work with it every day, a monitor, a mouse, a 4G modem and a phone charging are connected.
Good product, like described. Thanks for the gift of the shop
very good quality recommended store
I got the Ugreen 50539 with not good condition packaging. But after open to get product, it is very good condition. I have one problem to connect PC/laptop by Windows10 to VGA output ... like in last picture I take
Everything is fine, as always. Very fast shipping!!!
Check for normal failed, not yet thunderbolt3. In appearance quality.
Excellent product. Very good termination. Very fast shipping
It took a month for delivery. The dock looks fine and high quality. It works fine with my hp envy - I'll hope it will have a long durability.
thank you thx
All impeccable, fast shipping and good product, grateful. 20 Apr 2019 12:21
Works excellent with samsung galaxy s10 +
amazing
Works perfectly thank you
This is a really great stuff, it works well. For HDMI connector, it was a little hot while using. The quality was wonderful.
Quality is excellent. Super fast shipping. I recommend
Super
Best store, best products
Fast delivery
All OK !
All right. Very fast delivery and correct operation. Good shopping
Quality goods. Fast shipping. Great store.
Still use this but shipping is quickly grew to old took a week four key
Arrived in 10 days by new mail. Everything corresponds to the description. The box was a little wrinkled, but everything is fine.
Samsung Tab s5e in Dex mode works. The only thing is not charging the tablet from one adapter. In the description I found that charging should be 18 watts and above. Now the native adapter is not at hand. What power I do not know.
Fast delivery, good quality, good shop. Thanks.
Thank you
Perfect.
Excellent product, I recommend it, the shipping was fast and everything arrived in perfect condition, very good.
I totally recommend it.
Great equipment, well packed, fast shipping
Gorgeous! Made qualitatively, not large size. Fast shipping. Xiaomi notebook air 13, 2018 Everything works, usb, internet, vga, hdmi, sd card. Very satisfied. Recommend both store and product!
device works as expected. very satisfied. Also, delivery was really quick. ethernet, hdmi, vga, usb 3.0, everything works nicely.
Very fast delivery in 16 days! Adapter in the color of the poppy, works, does not heat very much. As a gift, the store put the Velcro for The Wire)
More than delighted with the product
Amazing quality and fast shipping. Really nice built and everything works fine.
It's cool. Slightly more heated when connected to the projector via HDMI. Delivery norms-to St. Petersburg 4,5 weeks
Bought for Dex mode Galaxy Note 9-works. A decent gift box. Delivered quickly and without damage. Cable tie as a gift from the store.
Everything works fine, delivery from moscow to irkutsk 6 days, well packed
Excellent product.
The article came in the agreed times.
A worthy thing, the gsp ports did not check and did not download it completely, connected samsung galaxy s8 + by hdmi to 42 inch lg tv, keyboard with mouse and everything flies, feels like working on a laptop above average, now for full work with me i can not carry a laptop, If there is a clave at hand and any screen with hdmi-vga on board, then comfortable work is provided. Now you should look for some full and compact keyboard.
The parcel came quickly. Track tracking. Thank you store and delivery. I'll test later.
Everything looks OK
High Quality ,Very fast
Ok
everything is perfect
Very very nice product, a happy customer.. thanks ugreen for such a wonderful product.. thanks to the store for positive co-operation throughout the process of shipping till delivery. Really appreciated. Took 13 days to get delivered in India
Megagenial!!!!!
ok
MacBookAir 2018 mojave, need to install driver for ethernet port.