SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In principle well, I haven't managed to link to Alexa. I'll keep trying to see him.
Everything perfect
i have this setup with my google home for everyone who wants more controll than just on or off download the smartlife app instead if the tuya app this works with ifttt so you can set up all your smart controls to works with google home great product
works with all my equipment
It works out of ten to turn up and down TV volume
He says it's compatible with Alexa but the DVD controls don't recognize them. The app does but Alexa doesn't.
Could connect and operate with TV, DVD, but not a TV box MX. But the product is excellent. Came right. Working fine.
Perfect same as description, works well!
Excellent
Good reception, works very well...
top
Great both in the article is the availability of store
The Part came quickly and works perfectly.
Very good product, works 100% with my Alexa
Little device received in good order.
Works well. Unfortunately few options for Google Home, only on and off.
Exact. Ready to try it
Fast delivery. Self-learning function seems unfortunately not to work.
Works great. Love it. Though I wish the Tuya app had an option for Hifi systems instead of 'Audio speakers'. I had to set up my Network receiver and stereo amplifier with the DIY option. Rest is all good. The range is great and there is no input lag whatsoever. I'll recommend this Tuya remote controller over the Xiaomi Mijia Universal Remote controller. I have both and the Xiaomi one has annoying input lag.
It Works very well, even with Alexa
Received on time!! Many thanks!!
Product arrived safely.
very good package. normal sending time.
Like with Condee works
It was excellent purchase
very very fast delivery and good package
Works great thank you
good
Very very fast delevery THX!!!
It works perfect
Looks good, and all seems to be working well. Can connect with Smart Life app as well. Reached SG quite fast, around 2 weeks from purchase.
Works great!
Very good products just adjust well and the tower and toy
the cable to plug the device did not work, but you can use a different cable and it would work.
Nice product. Great service and store.
Muito bom!
n
Works as advertised and great price
muiuto bom
Funciona perfectamente. Llego en 15 días.
very good. fast shiping
Sorry that customs so slow were Work well after some search
Otherwise it seems good but i don't get the gree YB1B4 air conditioning remote to work.
Order sent quickly, as described. Works very well. Package carefully packed. At the top
Works well
Works perfectly. Aircon always on before I get home - the dream.
Thanks
The DIY function is absolutly awesome ! If you want program in Alexa differents buttons of your remote, just create a scene in SmartLife with the button of your remote : you will get it as a scene in Alexa ! ✌️
It looks good quality but it's not what I expected.
Good item, thank you!