SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The console itself is excellent, LG connected to the TV without problems, I manage through the voice assistant Alice, it works adequately. To the home theater could not connect, does not find. The complete cord is defective, I had to connect through my charging cable from the smartphone.
Cute!!
ITs nice but from google home you can only turn on & off the device
Already tested very good. Seller caprixou in Packaging. Very safe.
not received. refunded.
the product is wonderful, works good
Learning to use it
Excellent. Work on Samsung smart TVs, air Midea and Gree, as well as on the net/clear and soundbar the Bose. Will buy more 1.
nicely pack and fast delivery. I have got it connected to my Google Home. unfortunately the TV and Speaker somehow show up as a switch in Google. this only allow it to turn on and off. cannot control the channel, volume etc. otherwise it looks nice
I bought a good product at a good price. The delivery is satisfactory and everyone is satisfied.
Excellent
Very good. I recommend this store. This is my 2eme purchase. The remote control works very well. I was able to install 2 identical on the same network.
It works. The remote control learning works well.
Looks like q's going well! But I'm not able to combine it at all. I send quickly to apprehend circumstances. I talked to the salesman and he gives me solotions so I can match him. I'll try and comment again.
Price for the grunge relatively quickly were shipped. Product also works well with Google Home Mini interlocking is also well. Just Google Home Mini voice command, with the temperature/off function only available and TV channels, volume control etc. Tuya app only partly useable.
EU Fuller and sent away cupcake. Just bitter.
Works perfectly
Very good store, product arrived OK.
Very good product, but be ready to program your remote manually. I couldn't get Sky Q to set up from any of the programmed Sky options, and I had to get my Sky Mini box remote to program all the buttons for IR operation.
TV only works on/off, audio works onlu On/Off
Good product. Works well with Google Home. Happy Customer!
Turn on and turn off the tv with alexa but does not change the channel the posseggo recently if solves the problem. I update the feed
I arrive within the deadline
Tested. But can via Google Home. Only TV and settop box and sound bar only on and off. So unfortunately not so my thing.
Very satisfied with the price and quality of the remote control, I use it with alexa and it works 10
For Samsung air conditioner connecting well Busin yet KT Ole headset top a connections are being used with Google Home voice command is well Busin
top
All ok
Came very well packed, the product itself is fragile and it is too short power cable. But otherwise works perfect.
THE product looks good and arrived before Schedule!!
Works flawlessly
works very good!
Everything is fine! Alice is friends. Appearance neat. Can be hung on the wall or ceiling, there is a convenient mount. Delivery is fast. Packed very well, damage can not be.
Very good product perfect work with iphon 7
finally I received the product
ok
The order received, the packaging is beyond praise, not every store is so worried about the integrity of the goods, the package is full, all packed in factory film. Seller recommend
It came, works, with Alice friends (not even need additional magic words to say type: Alice ask someone there to turn on the TV, just say-Alice turn on the TV.) the software is rather weak: you can not add buttons... Although there are scenarios, timers, binding to sensors or events, even weather by geolocation in the application shows. In general, at its price is very good, but for an experienced user is weak. But its money is definitely worth it. I recommend!
Very good product :)
Excelent product and arrived very protected.
Otimo produto
good
very good package , i will make feedback after test
Product as requested
good
perfect
Very good hub
Delivery was very fast
Good product
excelente