SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A lot lighter than I expected, but it works.
have a problem but store resolve, perfect
Can not connect freebox... too bad. Otherwise ok for tv and air conditioning.
very happy
very good item
Interesting thing. Works great. Thank you.
ty
Ok
Cccc
Basic and very simple. Some controls cannot be copied
I 've had the bad luck of the package got stuck in customs, the store is not to blame he has communicated correctly with me and we end up in dispute without problem
Good equipment and fast delivery.
I'm coming, all right.
Top.
Working very well/off the air conditioning increases and decreases the temperature/off the TV change the channel increases and decreases the volume of TV
good
Tv control ok too little skils for audio systems ,difficult to make routines on alexa
Shipping fast! Everything corresponds to the description!
In principle well, I haven't managed to link to Alexa. I'll keep trying to see him.
i have this setup with my google home for everyone who wants more controll than just on or off download the smartlife app instead if the tuya app this works with ifttt so you can set up all your smart controls to works with google home great product
works with all my equipment
It works out of ten to turn up and down TV volume
He says it's compatible with Alexa but the DVD controls don't recognize them. The app does but Alexa doesn't.
Could connect and operate with TV, DVD, but not a TV box MX. But the product is excellent. Came right. Working fine.
Perfect same as description, works well!
Good
very good
Works great. only issue is it keeps going offline a times, even when all other devices are online in Tiya app. Generally, its great
Product as AD, works very well and came well packed!
The product arrived in time, very well packed. Got it working with Smart Life app, without problems. Despite the good packaging there is a scratch on side, not a big deal, but still...
I arrive well and before time
super fast shipping! exelent !
Very good product
I had my doubts but it works perfectly, never fails. I use it to light the heat pump from outside the house or program it and it's always worked.
Extraordinary product. Very happy with it. Works perfect with Alexa.
verygood product easy use
Crumpled box but fortunately The item is in good condition Not yet test
Pending testing
Rewarding
Good product, the only detail is the very poor quality power connector
Perfect with thomson TV and movistar decoder, shipping and fast arrival
I'm very satisfied
All very well I already have it set up just one detail did not come the charger just the cable,
Works but not with Siri
Like with Condee works
It was excellent purchase
very very fast delivery and good package
Works great thank you
good
Very very fast delevery THX!!!