We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The docking station came very quickly, so far everything works, the purchase remains very satisfied!
Came to Kyiv in 14 days. Didn't try it yet but looks very nice.
Great device! Good quality and appearance. Almost in the color of MacBook Pro. Works with macboob Pro and iPad Pro.
Very good quality, fast delivery and works very good!
Works very well in note 9. Great quality.
Excellent thing, like everything in ugreen! Arrived in Moscow very quickly, literally for 2 weeks.
Very happy with product. Fast response from store and equally fast despatch. Tracking system updated regularly. Would definitely use vendor again.
Intermittent fault symptom
a bit expensive but really good product ...... I recommend it....
As described. In good shape. Thanks.
Recommended this store. The package is sent to me so quick. And thanks for a gift.
Satisfactory so much
it's a very awesome hub for my Macbook Pro!!!
working as intended. these people make some awesome stuff at good prices. 10/10.
Everything works, connected the second monitor. But the speed is not 40 but less as usb3. 0 and additional power does not help USB for example does not work CD ROM.
Everything works fine with MacBook Pro 2019
Works!
Bought this for Samsung DEX. Everything works! tested with S8 and Note 10 Plus. Buy with confidence!
With macbook pro 2017 all 9 ports work simultaneously and in parallel is charging
Much less than expected. Just super.
Gut.
Everything is fine, but S10 somehow does not charge from it
14 days to moscow. As always, yugreen has everything super!
Good buy. Little more expensive but great quality.
This is the second DEX hub I ordered from Ugreen. Since I discovered the usefulness of DEX on my Samsung Galaxy devices I found this also a good dock for my wife's Galaxy 9. It works great to create your desktop device by connecting a 24 inch 4K display to the phone, Ths Ugreen dock offers all the connectors I need, plus some more. It's very small, light and sturdy at the same time, Build quality is great. Highly recommended! !
Hub is great. Everything works. Quality at altitude, as always. Thank you.
Very high quality goods. Thank You
USB hub 2nd second buy's scalability may be different recognition also great it will be
Thank you very much! I received the parcel. Each device has its own packaging. No comments.
High quallity & fast shipment
The product is excellent. the store quickly sent. the delivery is about two weeks. I recommend.
The goods received. Shipping is long. Packing is not broken. I hurried with the order and forgot that on my mac thunderbolt 2, not 3. now lies idle))) i can not check. Adapters on the old port can not be found. Update working mac expensive))
good quality ~
Perfect. Thank you for the free wire organizer
All ports work. It is heated within the norm. Delivery 7 (seven) days! :)
16 days to arrive.. good quality
Item excellent I recommend
The store poorly packs the goods. I came in a crumpled box.
Good packaging, good quality of product.
Note9 user It's a great product.
It went to Moscow for a long, almost a month. It seems that everything works. Connected to the TV console Xiaomi no box S, the flash drive sees. When connected to the phone, output from the phone a picture through the hub to the TV via HDMI did not work. To connect to the console used an adapter (photo attached).
good item and good store. A++ seller
Excellent
All super!!! Excellent adapter, we have in the store such cost 2 and more times more expensive. Quality is good, delivery is fast, in ukraine-it came by a new mail from kiev. The only thing that collided with-could not immediately connect the internet cable (macbook pro did not recognize it), but included a disk with firewood and after their installation-everything earned. So the store and the product recommend! Thank you very much!
ok
Fast delivery to Samara, ordered from China. Arrived in 9 days, perfectly packed and good quality
Everything is fine. Everything works. Quality at altitude. No complaints. Thank you to the store.
When working, there is a small squeak. With Windows 10 started without additional drivers.
Everything is super! Works! There was also a gift ribbon) thank you! 05 Feb 2019 07:21
Shipping is about takes crisper and well 돠 four key