SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good watches
Thank you to the store for the goods. Works properly. Together with the watch was a striped strap, but changed to an old one, because. Still not worn out) I will probably change the cover. There is a place for the antenna, the battery level can be checked, 2 buttons with wheels work, and the indicator changes color from your actions. V2 is much bigger than V1. Thanks again!
Everything is well presented from the buyer. The product is exactly as described, comes inside a box with some spare parts. Fast shipping and arrived before deadline.
מצויין strongly recommend!
Got super fast, in works
Everything is fine! Delivered in 12 days. Everything works. Recommend!
Everything works properly
Product as described store recommended.
I would like an instruction to use, and so everything is cool, the parcel came quickly, in appearance no chips, no scratches, design 10/10, the functionality is just top, it remains only to put their firmware and there will be a fire 10/10/10/10/10.
fast shipping and works after quick test. thank you!
perfect
The parcel came very quickly goods in good condition but I have not checked it yet in I will write later how it works.
Trinket box
Nice and fast shipping
There was a slight problem, but I arranged with the store: D I strongly advise to sell yourself honest.
Ok as in the description
Good
I got the truth with a delay, but it's not a problem, as I received it and asked. There were watches in a black box with a comfortable soft stand so that the watches were not damaged, the quality at altitude and were charged. I am happy with the store and purchase.
conforme
It all came out.
Доставка 18 дней. Трек-код отслеживался. Посылка отлично упакована. Умные часы DevKit пришли разряженные, сразу поставил на зарядку, степень заряда показывают 4 жёлтые лампы слева, моргая поочерёдно, в конце должно гореть 4 шт., и справа под конец загорается синий светодиод, читал про них много и на ютубе смотрел видео, немного понял смысл их, но ещё разбираться и разбираться. Работают хорошо, ёмкость аккумулятора не проверял, не успел. Возникнут замечания, в работе, напишу в дополнении. Спасибо продавцу за товар! Товар и магазин рекомендую!
Very top, has already compiled... (it carries so in input usb pc, no charges in conventional or powerbank charger, think it has to do with the voltage)
very good, works as described, fast fast delivery
The device works very well reached my hand in 21 days I am very pleased
The orange color is darker than I expected.
The watch came, very good quality, fast delivery.
good
Top quality product and quick shipping! Awesome store!!!
Shipping faster. Manual for it. Transmitter harness.
The goods came quickly, in 11 days on the south. All corresponds to the description, functions such as were declared. The only problem I can allocate a fairly weak battery, keeps the order of an hour/and a half of continuous work, in the rest everything is fine.
I am very satisfied with the product. Although my package arrived a bit late, I understand that it is normal due to the circumstances. The package came in perfect shape and nothing was broken or damaged. Once I turned it on, everything worked how it was supposed to. I really recommend this product and the store.
Everything came very quickly. He asked me to do better. It all came in a navel.
The goods did not receive, returned the money.
Everything works. It's the last one. Did not like only the assembly (two bolts were Koso twist)
Excellent product as advertised. Would buy again for my second wrist :-)
Just recieved looks good ;)
Great products, thanks... Faster shipping. Good contact THANK YOU Super salesman
The goods came quickly. All functions perform perfectly
Seller good immediately reply, Chasi work
good
best ever store i recommend him and product is excellent ☺️
all good.i like everything in the watch, looks badass too.clock runs.i put external antenna under the clock, between straps.
Good watches, work
Very good. Need the attached antena to get better signal. ITS GOOD!
does not attack wifi does not cut what is the reason?
Everything is okay only did not work, I had to solder a new one, the store returned 3 $
Super fast delivery +++
its all good, works only for 2.4 wifi
Before Samara came in 22 days, the clock is top, only after reboot time is reset
The goods are covered by the description, arrived in 15 days, a high quality companion, therefore I advise