SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The watch is good, but the design of the case is different from the declared
Got everything right, came very well packed and arrived fast. The box it comes is very beautiful and good quality, was very happy.
Completely working device, its network has successfully tested, quite a little crumpled box, complete with a small instruction. In terms of testing WiFi networks I recommend.
Everything is OK!. Seller recommend. But the delivery was about a month, debt, but this harassment to politicians, not to the store.
Works very well and fast delivery. Thank you
The order came quickly the box was crumpled but with the clock everything was okay I advise you to order here;) The clock works properly and as it should
Complies with the description. Thank you
Great device, arrived in elegant box with foam pad, excellent packaging!
Thanks
Turn on. Network in house found, more not tested.
will need to test further on my network. so far so good.
It works perfectly.
It took a long time to get there I had trouble with the parcel but I'm here
Great thing! Very quickly delivered.
Good store fast and very good also
Delivery was fast all came intact and kept everything works fine
It came quickly, immediately earned. Son's happy.
Fast shipping, the parcel kept my purchase 1 week at the delivery branch. Good store, works well
Thank the supplier, everything came quickly, the device works well!
Everything works, I recommend.
Delivery was almost a month but It’s good. has couple doubts but is working fine, I added bigger antenna and it can see more networks you can give even bigger antenna and it will work. Also you can make out of this WIFI Ducky. And it can tell time so yhee I like it :D
The clock works properly, came in a beautiful package and with a small instruction. Came for 2.5 weeks to Moscow.
Everything works
Die Uhr sieht schon etwas "schräg" aus aber es ist ein nettes Spielzeug ;) bin sehr zufrieden mit der Lieferung und Qualität der Uhr!! vielen Dank!
תודה על ההזמנה הזמנה גגע מהר ההל עובבפיקס ס ס ס Thank you for the parcel all went very quickly and all work at the highest level
Excellent quality.
Ha llegado en perfecto estado y en el plazo estipulado
The thing is good, at school Wi-Fi was lying, but because of the backlight I was found and called my mother (
Everything works well
as described. the battery last 6-7 hours in idle, was not tested to see how long it takes to empty the batery when working
fast shipping. good product. recommended vendor. :)
Доволен покупкой, но минус 1 звезда потомучто не смог отключить от вайфая телефон который потдерживает 5g.
Very cool product shipped in attractive leather like watch box.
Expected more ..
Very good
Very good watches
Thank you to the store for the goods. Works properly. Together with the watch was a striped strap, but changed to an old one, because. Still not worn out) I will probably change the cover. There is a place for the antenna, the battery level can be checked, 2 buttons with wheels work, and the indicator changes color from your actions. V2 is much bigger than V1. Thanks again!
Everything is well presented from the buyer. The product is exactly as described, comes inside a box with some spare parts. Fast shipping and arrived before deadline.
מצויין strongly recommend!
Got super fast, in works
Everything is fine! Delivered in 12 days. Everything works. Recommend!
Everything works properly
Product as described store recommended.
I would like an instruction to use, and so everything is cool, the parcel came quickly, in appearance no chips, no scratches, design 10/10, the functionality is just top, it remains only to put their firmware and there will be a fire 10/10/10/10/10.
fast shipping and works after quick test. thank you!
perfect
The parcel came very quickly goods in good condition but I have not checked it yet in I will write later how it works.
Trinket box
Nice and fast shipping
There was a slight problem, but I arranged with the store: D I strongly advise to sell yourself honest.