SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you for the gift in the form of a cheholchik, it came quickly, like it works, how much time will show, I recommend.
Good! Satisfied.
Excellent screwdriver, fast shipping, recommend!
The screwdriver is gorgeous! Buzzes perfectly. Twisting too
:-)
Great gift for husband
Works, but the form is not the most convenient. Dark less can be used.
The quality is super, it came quickly). Seller thanks)
Excellent
It came. Surprisingly, he arrived. Looks like the delivery system is erratic.
se demoró 11 días en llegar a Chile!! extra rápido
Super happy with the product. excellent quality. I recommend the store.
Excellent product, will serve you well, am replacing a screwdriver great for that small, my work. Will serve you well.
Good like
great quality nice thing
Everything works. Not really powerful shit.
Excellent screwdriver, made on the level! Shipping 2 weeks to NN, track tracking. Included was a cover. Sweating, PS4 turns on Hurray!
The screwdriver didn't work, the store makes me a refund.
Perfect
ווואאאאווווו
There are a lot of reviews. Satisfied
Came in good condition, a small one and seemed to look bigger, for phone and watch is good
Perfect, impeccable very good product
Product as described. Works good.
Excellent store, quality goods.
I don't know why I bought it, but it's funny. Very pleased with rare bits. Not to say that it is very powerful, on some screws tupit.
Everything is fine
All OK
I do not recommended this store. Very slow processing time. Item is great.
Everything is fine, respect!
Good screwdriver
It works, it would be possible and more powerful, but with a hand you can twist! Happy!
Interesting device with nozzles included. Whole. Delivered in a little less than a month
From the heart!
Everything perfect
Ok, everything comes in nicely packed, and it works perfectly.
Perfect Ní
Product corresponds to the description of very good quality I highly recommend
not so bad..
He sent us very quickly using a fast shipping company. It is really wonderful. Thank you very much!
Quality is good, the goods delivered quickly.
Ok!
Excellent tool store recommend came quickly
great product and great delivery time
Ordered 11.11, so did not reach me, first asked to extend the protection of the buyer (when there was a couple of days to its end), the store reacted after opening the dispute for a refund, in the end, refused to return and told to wait, intervened AliExpress and ordered to return the entire amount, after that the money was returned.
Goods of Enchantment
Great product and fast shipping very satisfied
very good! thanks
Great tool, but toooo long delivery to Ukraine.
Weak, the second time would not buy, delivery to Moscow 60 days