SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product
Very good, recrecomendo. Works flawlessly I am very satisfied with the speed and the product.
Quality item, fast shipping, good store.
I'm not able to configure it is recognized by the App but setting up with the controller I haven't been able to, I'll keep trying
It works perfectly.
Works :)
Excellent.
The goods are delivered very quickly, everything works (conday, TV, light).
Great product, recommend to everyone!
Not quite understand what function if the switch makes it
جيدة
Product arrived fast. Not taxed.
O. K.
Very good product Arrived very fast
Very good! Works perfectly with the Alexa
Excellent!!!
Great product
It came very quickly. Works fine. Although there are no IR diodes on the sides, but down the signal somehow comes, and around the corner. Any buttons are copied from all remotes from the devices. What else do you want from him?
very serious store. highly recommended I will buy again super fast delivery
(English). Excellent product. Arrived very well packed in chock bubble. Can trust!
Good product, added into my smart network and home....easy installation.
Recebi o produto em 19 dias, em perfeito estado, sofri um pouco pra configura-lo, mas com muito custo consegui kkkk
Got as the store
Quickly sent and delivered. The packing is beautiful, a large navel)). Functions its own. Works.
It's already the second you purchase. All ok. Only problem with applying Tuya that you are unable to add properly but by cross-bars the second apparatus.
I arrive in 15 days very compliant with the miy effective product
Es el tercer cacharro de este tipo que pruebo y es el primero que realmente funciona. Fácil de configurar y se integra con Alexa perfectamente. Recibido en menos de una semana, alucinante.
The leaflet in French is it possible Otherwise perfect rapid
Arrivato prima
good thanks sir
As advertised
produit qui fonctionne avec plusieurs produit que je ne savais pas
The parcel has not been checked yet
I received through postomat, literally after 3 days, immediately did not understand the SMS, I could have gotten a day earlier. Before neither when I did not get it, now I will know))) now about the product itself, universal remote connected without problems, in the list of devices found their TV Skyworth, now I manage through Alice and from the phone. You can turn on-off, reduce-add the sound, changes by 2 divisions by voice command, switches channels and selects the desired one. Completely satisfied with the device. Beautiful, stylish design. I'll take more, for the air conditioner in another room. By the way, it is cheaper than Yandex remote, and the functionality is the same, Yandex station sees, no problems.
3l second I buy answers phenomenal and shipping 10 days to Spain, very advisable
So far, so good.
Very bono thanks so much. Connects Great with tv and tv box and control good and useful with alexa and google assist.
Works well
Very good product
Full professionalism. Recommend
All right, it's easy to sync and it works fine
Now touch try it, fast shipping
Quickly delivered, works well.
It fits quite the description, very good purchase, the only paste is q the instructions are out of date, aunq the description helped me link it. In the default mode with the smart life app I could not have had to use the other mode. The device works very well, I wanted it to control the TV and tv of MOVISTAR + with the voice. Bonding with Alexa was easy, but it cost me to understand things as I was discovering them, in this case it's more the fault of the Smart Life app that doesn't tell you about its huge amount of possibilities, as are the scenes and how to execute them. If you have devices with go, I highly recommend it, you just have to learn the commands by exact voice and a huge amount of possibilities open. The vendor very well, I deliver the device in good condition and with an anti-shock bag, the only hit is q was 10 days but it took 19 days, it's not a problem for me as long as I get home because I know it's not an easy place.
Excellent, arrived on time and met my expectations.
It goes like a shot with the Smart life app I have the TV already organized, and also Nisu brand air conditioning, super happy learn from the keys if you want a pasasa too
Ok
At the moment it works a thousand wonders, I still have to clear myself with the worst functions it works
It works well.
very good