SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TechOiO (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of techoio.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Нигде не нашёл, какой стороной вставлять батарейки. А так всё ок.
perfect ptoduct
Product according to description. For very light precision turnstile adjustment. The torque is firm but soft, I don't think it will reach 0,1 nm. Slightly imantated tips for you to hold the screws, but without sticking them. Works with 1.2v rechargeable batteries Shipping in 11 days.
Its perfect
Weak. When you disassemble the joystick, it is necessary to make efforts that it would begin to untwist, and in general it does not tighten.
Спасибо огромное, получил очень быстро. Все как заявлено. Продавца рекомендую.
I have not yet used how I will find the application to complement
Product too glittered holding only rhythmic new very high-grade, like as .^^
good working product, but it is not that powerfull as i wanted
The screwdriver is good. The moment is certainly weak, but for phones, glasses and such small things it will go. Shipping medium. TC failed. In the rest all the norms.
Led Bomb
his works great very good quality and covers every size and type of screw you will encounter fantastic
Great product, arrived well packaged and in good condition. Works very well. The offered pouch allows to store the essentials. It works with AAA x2 batteries. I recommend the product and the store because the delivery was quite fast. Good buy
not very powerful struggles screwing in and removing tight screws. inclided bits dont seem to fit anything ive come across yet.
Item is exactly as described .. well packaged and fast delivery to the UK.. Thank You.
Cool! I liked it!
Great stuff. A good tool for working when repairing laptops, smartphones, and other mobile gadgets. Delivery to Moscow took 16 days. Comes with a pouch with a tight lace. Pouch of two compartments for a screwdriver and a cylinder with bits. In principle, it is convenient to store and use. As everyone already knows, compared to the first version, torque has increased significantly, and this greatly improves the use of the device. The store sent the goods within the day. I definitely recommend the product and the store.
Price very good quality and good presentation
good.
Well reçu,bon paquet;
excellent!! I love it!! I will re buy for present
All good, thank you.
The cover was put by the handle. Shipping fast.
Super equipment better than I expected
От позорных дешёвых батареек неохотно вращает. Если поставить приличные батарейки типа Дюраселл Индастриал, сразу всё хорошо
Very nice item.
Finish the clamping by hand and not in electric, diameter tip smaller than usual
:-)
Great little screwdriver
Fsst delivery, well packaged, would use store again.
Very fast delivery. Stick work's great for disassembly laptops, printers, etc. Only one thing is missing are magnetic bolt's, with those it will be perfect.
Good equipment. Recommend. Very fast delivery.
Super
Great product, super fast delivery 100% recommended
Delivery was fast to the UK (around 10 days). The Wowpen performs well and the magnetic screw bits and holder are great quality!
In appearance qualitatively, inserted the batteries all works, in fact, until I checked, as for the bit, visually, I did not really like the quality, as they will not show themselves.
Very happy with my purchase, which arrived more more quickly than expected.
Great little tool, will definitely come in handy
As described. All good
Good materials and very comfortable
I have not used it yet, but it looks and works (idle) well.
good smart product it is. sell more and get success
Unscrewed my phone, a couple of disk drives - EVERYTHING! Seems to work just great and the quality feels good. VERY HAPPY!
I thought on the battery, and it's 2 haaa
Delivery two weeks to Kemerovo. The box is whole, not even crumpled. Includes a pouch for storage.
Works well
It's OK, as expected. The only drawback, the torque is weak of course, on tight twisted screws most likely will not pull
It took almost a month to arrive, but everything's alright. The quality is good and package is in a perfect condition
I'm happy with everyone. Advise. Siomi quality
super